Basic Phone List

please add to/revise this list if you have any more information.

CSC 4000 888-550-9400
Commercial Support 4001 800-561-730
Billing 4002 800-569-6088
Telemarketing - sales 4004 888-611-4876
Collections - [regular business hours] 4355 888-574-7398
IT helpdesk 5775 877-859-4112
IT helpdesk (phones) 7378 ?
IT helpdesk (remedy) 5339 ?
Abuse (voicemail - leave contact info) 2560 720-922-2560

NON-Charter Local Office Numbers

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St. Mary's, MD 301-373-3201 local cable office number
Alhambra, CA 626-537-6700 call center number
Classicnet.net 888-271-6551 Email address for comments and questions at support@classicnet.net

NSA  §  Regional Call Centers, and Hours

please add to this list if you have any more information.

Charter RCC (AL) 877-952-7873 24 x 7 [866-952-7873?]
Charter RCC (CA, OR, WA) 888-590-4694 24 x 7
Charter RCC (GA) 800-242-1592 [800-266-8716] & [800-211-4450]
Charter RCC (IL) 800-211-4450 [866-207-5165]
Charter RCC (MA) 800-634-1008 Mon-Fri 6:30 am-11:00 pm, Sat-Sun 8:30 am-11:00 pm EST [ 508-853-6600 ]
Charter RCC (MI) 888-273-7626 7.30 a.m. to 12 a.m. ET Mon. - Fri. 9 a.m. to 6 p.m. ET Sat. - Sun.
Charter RCC (MN) 800-581-0081 24/7 [877-944-5776]
Charter RCC (MO) 866-207-5165 [800-211-4450]
Charter RCC (NC) 800-266-8561 [888-521-7473]
Charter RCC (SC) 888-811-7620 [888-521-7473] & [888-831-6541]
Charter RCC (TN) 888-235-8476 ?
Charter RCC (WI) 800-581-0081 (DSG)- Mon Fri 8:00am 8:30pm / Sat 8:00am 5:00pm EST

NSA  §  Local Listings and Hours

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Birmingham, AL 205-443-3317 24 x 7 [877-952-7873 or 866-952-7873?]
Gardendale, AL 205-443-3317 Jasper, AL, etc. || Mon Fri 8:00am 8:30pm / Sat 8:00am 5:00pm  EST
Malibu, CA 310-456-9010 24 x 7
Long Beach, CA 310-971-4000 CATV only, billing?
Victorville, CA 760-843-3012 [888-852-2235 cali only toll free]
Atlanta, GA 770-432-7618 2839 Paces Ferry Rd SE
Gwinnett, GA  770-806-7070 billing #
Gainsville, GA 800-266-9089 24/7
Smyrna, GA 770-432-4702 1600 Roswell St SE
Thomaston, GA 706-647-3230 104 Short E St
Maryville, IL; 800-211-4450 - RCC Mon-Fri 8:00 am 9:00 pm, Sat 8:00 am 2:00 pm, CST [562-528-3401]
Hopkinsville, KY 270-439-1611 130 Hammond Dr
Somerset, KY 606-679-8308 [800-458-1590] - 5026 S Highway 27
Worcester, MA 508-853-6600 Mon-Fri 6:30 am-11:00 pm, Sat-Sun 8:30 am-11:00 pm EST [800-634-1008 - RCC]
Chicopee, MA 413-592-5171 Mon-Fri 6:30 am-11:00 pm, Sat-Su 8:30 am-11:00 pm EST [800-634-1008 - RCC]
Mi - RCC 888-273-7626 7.30 a.m. to 12 a.m. ET Mon. - Fri. 9 a.m. to 6 p.m. ET Sat. - Sun.
Holly Ridge, NC 910-270-4179 (may be: north topsail beach, NC)
Hickory, NC 828-327-7473 N/A [828-322-2288]
Waynesville, NC 888-521-7473 - RCC Mon Fri 8:00am 8:30pm
Sierra, Nv 888-954-8484 (Nevada/Tahoe)
Johnstown, PA 814-535-3506 (DSG)- Mon Fri 8:00am 8:30pm / Sat 8:00am 4:30pm; EST [814-532-8900]
Uniontown, PA 724-437-9875 (DSG)- Mon Fri 8:00am 8:30pm / Sat 8:00am 5:00pm; EST
Greenville, SC 864-271-8526 x-43247
Spartanburg, SC 864-585-0354 x-44284 x-44285
Simpsonville, SC 864-967-3248 Mon Fri 8:00am 8:30pm || for billing questions : 606-679-8308 || [RCC - 888-831-6541]
Clarksville, TN 931-552-2288 1850 Business Park Dr
Crossville, TN 931-456-4564 206 Woodmere Mall
Christmassville, TN 731-424-3213 2177 Christmasville Rd
Jasper, TN 423-942-6100 7133 Highway 41
Lebanon, TN 615-444-2288 223 S College St
Mc Minnville, TN 931-668-5343 2355 S Chancery St
Mc Kenzie, TN 731-352-2273 42 Circle Dr
Morristown, TN 423-586-8700 2491 Old Highway 25E
Clarcksville, TN 888-235-8476 - RCC Kingsport, TN (246-5510 - RCC); etc.
Johnson City, TN 931-552-2288 - RCC local office, billing, local NOC.
Dallas, TX 877-740-7441 24/7 tech support
Fort Worth, TX 817-740-7000 24/7 tech support
Danville, VT 802-748-4434 NOT FOR CUSTOMERS
WI 800-581-0081 - RCC Sheboygan, WI - Mazomanie, WI - Clintonville, WI - Marshfield, WI [877-841-0473] 24/7
University of WI 715-836-5711 at Eau Claire, WI = we support basically RF problems only

Charter domains/areas we do not support

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Charter TN 888-235-8476
Charter MI 800-822-8589

Other Phone List

please add to this list if you have any more information.

Surfboard Technical Support 877-466-8646
zone labs (zone alarm) 877-546-3823
Earthlink 800-890-5128
Earthlink (for charter pipeline customers) 888-828-5288
Worldgate 800-211-4450
Microsoft 800-936-4900
AOL 800-832-8220
@ home 800-218-6997
@ home (alt) 800-581-9528