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Created and maintained Usability Guidelines for content creators and website designers
   
 

As we dramatically increased the amount of customer input, we quickly realized that we needed a way to share all of this insight across the organization. Agilent has a very distributed content creation process and everyone who participates in it could benefit from the customer knowledge we were gaining.

I created a corporate-wide, continuously-updated set of Usability Guidelines to help raise the level of usability knowledge across the corporation. The Guidelines have been a great way to help gain more consistency across our site while still maintaining our distributed content ownership model.

   
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