I have extensive experience in all of the following areas and techniques (for detailed examples, see accomplishments, or simply contact me:

• Focus group moderating
• Individual interviews
• Expert panels
• Information acceleration visioning

• Conjoint analysis 
• Design of Experiments
• Controlled experiments
• Research surveys
• Customer satisfaction tracking
• Customer loyalty tracking and prediction
• Brand equity and tracking
• Awareness and Preference studies
• Market segmentation studies
• Card Sorts

• Customer-centered-design
• Remote (moderated and unmoderated) usability testing
• Persona research and development
• Pre/post-release testing
• Low-fidelity and Hi-fidelity concept testing
• Native-task-intercept usability research
• A/B/multivariate testing
• Integrated behavioral and attitudinal research

• Group facilitation
• International research
• Strategic Dialog Process
• Quality Function Deployment
• Project Managment