Michael H. Nelson

OBJECTIVE
    
Provide integrated business information technology system solutions consistent with my experience and core competencies.

QUALIFICATIONS     

Fifteen years of information systems technology experience in corporate environments, providing systems project management, analysis and justification, design, programming, testing, installation, training, administration, operations and support. Additionally, Web site design, development, and administration, network technical operations support, corporate and technical level written/verbal communications and interpersonal skills along with corporate financial analysis and reporting.

• Associate of Applied Science, Web Technology, Program Developer concentration,
  Summa Cum Laude, 3.97 GPA, Pellissippi State Technical College 2005
• Courses completed in Computer Information Systems, Miami-Dade College

CERTIFICATIONS

• Master CIW Web Designer, 2005
• CIW Professional E-Commerce Designer, 2005
• CIW Professional Site Designer, 2004
• CIW Web Languages – JavaScript, 2004
• Certified Internet Webmaster Associate, 2004

EMPLOYMENT HISTORY

Self-Employment / Contractor                                                 2004 – present

• Provide part-time services (while attending college) consisting of website design, development and maintenance plus computer systems support and technical consulting to local clients including NASCAR’s Front Row Motorsports, VenTenn Business Services and Awards & Engraving company.

AT&T Business Services Global Operations                           1995 – June 2003
IBM Global Network Services (sold to AT&T – May 1999)

Project Manager, 1999–2003

• Directed the design and development of various multi-platform work delivery applications
• Functioned as Subject Matter Expert/Trainer for all IT systems, processes and requirements within Operations
• Developed the Field Operations Intranet Web Site, including work order forms, major project documentation, reference materials, software download repository and corporate policy and procedure; ensuring ISO9000 compliance
• Identified continuous improvement initiatives and resourced projects accordingly
• Provided multi-system third-level technical and process support; including security and access control
• Empowered teams to become more self-sufficient by identifying, creating and launching systems based business solutions for internal customers and vendors
• Managed an average of five projects simultaneously; completed 100% on time meeting or exceeding all established goals and objectives

Information Technology Systems Professional, 1997-1999

• Managed systems migrations and integrations from mainframe tools to web based tools, multi-release roll-outs, training, documentation, testing, second level problem determination, requirements processing, user administration and liaison between users and development
• Developed and managed internal departmental strategic website, adding user requested functionality and information, training and enabling personnel to publish to the web
• Coordinated development of new mainframe applications working with users and development
• Performed strategic analysis of systems usage and support processes to justify headcount

Lead Network Support Representative and Technician, 1995-1997
(Pre-hire contractor, Alternative Resources Corp., 6 months)

• Managed the South Florida Regional IBM Global Network Field Support Center and facilitated operations at multiple remote network hub sites and customer locations
• Supervised three staff members and provided multi-level problem determination for all physical network connectivity
• Interfaced directly with commercial and internal customers,account managers and remote service vendors to coordinate and fulfill work orders, including installation, migration, configuration, testing, problem determination and discontinuance of data network circuits and equipment
• Completed regional portion of large scale national circuit migration project, on time and under budget
• Installed and migrated the WAN for the IBM Boca Raton Plant relocation project
• Pioneered the Intranet Web Site for IBM Global Network Field Operations Organization

Burger King Corp. World Headquarters                                          1989 - 1994
Strategic Marketing/Planning; Sales and Business Analysis

Sales Analysis Specialist, 1993–1994

• Provided sales analysis resources/decision support for all internal customers as well as external support organizations such as advertising agencies and consultants
• Performed analyses of national and regional promotions' impact on key business measures including sales, profitability, margins and traffic
• Employed strong knowledge of databases, spreadsheets, macros, desk-top publishing, word- processing, PC’s, LAN and mainframe

Executive Administrative Assistant and LAN Administrator, 1990-1993

• Produced detailed financial reports requiring heavy analytical data processing and systems usage
• Administered Novell LAN, provided end user technical support and user/development interface
• Automated business processes by developing database queries and Lotus macros

Administrative and Research Assistant, 1989-1990

• Produced financial documentation based on research, data entry and computation by utilizing various PC, LAN, mainframe applications and databases

AWARDS and HONORS

• Who’s Who Among Students in American Colleges 2006
• National Dean’s List 2004/2005 and Outstanding Graduate Award
• College Dean’s List 2004, 2005 and member, Phi Theta Kappa International Honor Society
• IBM Individual Awards

On-line Portfolio: webpages.charter.net/miken454/portfolio
Professional References Furnished Upon Request