The above picture displays one of the consoles that the telecommunicators utilize. When a 911 call is received, the three-monitor computer system has readily available information to assist the dispatcher on the call.

The system provides detailed information to the telecommunicators about the caller. Using the callers' phone number, the C.A.D. (Computer Aided Dispatch) system displays a caller's name, address, and directions as well as the nearest fire, emergency medical transport, and police agency to respond.

Motorola's CENTRACOM Elite Dispatch System (center monitor) is the power behind our new dispatching stations. As an upgrade from the old system of push button dispatching; the new system is computer based. With the new stations, Telecommunicators are able to dispatch in both analog and digital frequencies throughout Raleigh County. Multiple tower capabilites enhance the ability for better communications with field units.

The monitor on the right displays the mapping system. Mapinfo is a full featured mapping system that displays streets and residents in Raleigh County. The mapping system can be customized to include hospitals, railroads, public buildings and even hazardous material storage sites as well as other vital facilities.