Robert M. Milanowski
N7512 Deer Path Road
Fond du Lac , WI    54935

Home Phone: 920-923-3298
Email: milanow@charter.net

Summary

ERP Professional with 10 years of SAP development experience leading 5 full life cycle implementations specializing in the Sales & Distribution and Customer Service modules with a broad understanding of SAP from both a functional and technical perspective.

Professional
Experience

1998 - Present – MAG Industrial Automation Systems - Giddings & Lewis Machine Tools, Fond du Lac , WI
Leader SAP Development - Sales & Distribution, Customer Service

Responsible for leading all phases of functional development and support for the Sales and Distribution (SD) and Customer Service (CS) modules of SAP for five (5) successful go-lives with multiple locations in 3 countries. This included the Prep, Blueprint, Realization, Go-Live and Support phases.

  • Partnered with fellow team members and peers from our European facilities to ensure a consistent baseline configuration.
  • Worked with key users at businesses to understand and develop SAP business processes that met the needs of the organization.
  • Organized and led requirements gathering workshops.

  • Organized and led process validation workshops.

  • Interfaced with ABAP and other technical development personnel to specify and develop all necessary interfaces to existing legacy systems.
  • Developed all Business Process Procedures, user training, and on-line help documentation.
  • Performed analysis, design, and testing of new reports and programs requested by the businesses.
  • Constructed and executed test scripts used with automated testing tools.
  • Configured all sections of SD and CS including - Enterprise Structure, Pricing, Availability Checks, Output Control, Partner Determination, Text Control, Credit Management, Sales Order Types, Item Category Types, Schedule Lines, Copy Control, Sales Support, Shipping, Billing, Customer Service Organization; Customer Service Order Types.
  • Led Master and Transactional Data Cut-over activities.
  • Facilitated meetings to define data to be brought over to SAP.

  • Developed CATT programs and Test Scripts necessary for data loads.

  • Supported users during data validation tasks.

  • Executed programs and scripts to load the necessary data.

  • Managed and executed various process improvement and organizational change projects - including; Service Order project creation re-design, Regional Marketing Organization restructure for our England business, Customer Hierarchy Pricing, Re-organization of Assembly System businesses, Data Extracts for various systems, 4-4-5 Fiscal Year change, Profit Center Business Split.
  • Contributed to the Customer Relationship Management (CRM) implementation.
  • Performed configuration related to WON reasons, Status and Industry codes.

  • Implemented changes to Segment Builder to allow for reporting based on Industry codes.

  • Developed all work instructions and training presentations.

  • Trained users and coached them on the proper use of the system.


1996 -1998 Giddings & Lewis Motion Control,
Fond du Lac , WI
Leader - Aftermarket Part Sales

Led a department of Order Entry and Purchasing Analysts responsible for fulfilling customer orders for Electrical Control parts.

  • Responsible for all department management functions.
  • Resolved customer issues, and when required, negotiated equitable solutions with our customers.
  • Developed and met Sales Plan for Aftermarket Part Sales.
  • Led department members through process improvement steps necessary to eliminate non-value added activities.
  • Encouraged and provided a learning team environment where everyone was given the opportunity to succeed.
  • Developed and adhered to department budgets and ISO9001 procedures and Work Instructions.


1996 - 1997 Giddings & Lewis Motion Control, Fond du Lac, WI
Leader - Computer Systems Support

Responsible for leading a department of individuals accountable for supporting all computing systems and networks at ThyssenKrupp's Controls Automation business unit.

  • Planned, implemented and achieved long range department goals and short range projects.
  • Developed and adhered to department and company budgets.
  • Responsible for all department management functions.


1985 -1996 Giddings & Lewis Motion Control, Fond du Lac, WI
Leader / Project Manager / Developer - Software Development

  • Responsible for technically leading Software Engineers through all phases of software development for the Flexible Manufacturing Product.
  • Reviewed Customer Contracts and provided cost and availability estimates for all new features.
  • Interfaced with all necessary departments to define total system requirements.
  • Performed Project Management for major software developments and provided technical direction for engineers involved in large scale projects.
  • Developed software for various Control products using C, FORTRAN, Pascal, Assembly, PLM, Snobal, Basic and Machine code.

Education

December 1984:  University of Wisconsin Milwaukee, WI
B.S. Major: Computer Science; Minor: Mathematics

June 1991:  University of Wisconsin Madison, WI
Basic Management Certificate

June 1997:  Wilson Learning
Supervisory Leadership Training

Ongoing Various Locations
Continuing education related to SAP, Leadership, Negotiating, Task Management, Communication, etc.

Soft Skills

Have performed extensive project management and supervisory activities.
Have developed, and continue to develop Team building, Team Facilitating and leadership skills. Have used these skills with various process improvement teams and projects I have been involved with during my career. Completed Karrass Effective Negotiating training and continue to use these skills during my daily activities.

Interests

Website Development, Digital Sound Recording and Editing, Motorcycling and Drumming