Summary
I am a web designer with professional HTML, CSS, GoLive, MS-IIS, ASP, Javascript, and database building experience currently employed full-time, but seeking opportunities for part-time or temporary project work.
Professional Experience
Web Designer/Developer
- Use HTML, CSS, JavaScript, and ASP/VBScript to design, code, test, and implement new web sites and applications, and maintain and improve existing sites and applications.
- Work independently and as a team with clients to determine and meet client needs.
- Constantly work to improve skills in applicable design products (Adobe, Macromedia, Microsoft) through challenging design, self-study, and continuing education.
- Provide telephone and on-site hardware, software, and internet technical, repair, and installation support to residential and corporate clients.
- Test, diagnose, and repair microcomputer hardware and software issues, both in the office and on-site.
Tech Support Engineer / Lead QA Test Designer
4/2001 - 1/2003, Tab Products, Mayville, Wi
- Work independently with limited supervision to assist a national base of client-side users and IT staff with varying skill levels in troubleshooting and resolving critical and sensitive support issues of moderate to advanced scope.
- Develop a working knowledge of applicable bug and technical information resources. Advance personal knowledge and skill sets though self-study, relevant formal training sessions, and seminars.
- Document and disseminate solutions to known support issues, and assist with development and proofing of end-user technical documentation.
- Develop an understanding of client needs and communicate client requirements and feedback to appropriate sales, marketing, and development staff.
- Provide general software and hardware systems support for internal corporate employees.
- Lead QA projects for company-developed products and components by designing, documenting, and implementing pre-release test plans and procedures, and defining, prioritizing and tracking open development issues.
Director of Media and Family Ministries
- Develop and administer corporate website for information and outreach.
- Design and publish monthly newsletter in print and electronic formats. Design, create, and distribute audio, video, and print advertisements.
- Install and maintain office LAN and workstations.
- With other staff, plan marketing and outreach strategies for specific departments.
- Manage, teach, and lead fine arts and other volunteers. Plan and coordinate the development, blending, and implementation of music, media, drama, and other art forms to involve congregates in corporate worship. Communicate and teach corporate beliefs, values, and goals in creative and relevant ways.
Technology Sales Consultant
- Achieve and maintain high monthly standards of performance in goal-based, non-scripted telephone technology sales, including order entry and follow up.
- Provide pre- and post-sales information, recommendations, and support to assist clients in selecting and implementing hardware and software solutions appropriate to their needs.
- Maintain a high level of knowledge regarding industry news and general product base, while developing a special knowledge of technologies associated with digital content creation and publishing.
- Build rapport with clients to facilitate long-term relationships. Recognize potential problems and work to affect a solution before involvement of customer service department becomes necessary.
Administrative Services Manager
- Provide phone, clerical, and computer support for market, management, and staff.
- Responsible for cash handling and balancing, and inventory control.
- Administer and support LAN and workstations, POS system, timeclock and payroll system.
- Supervise and train staff in the use of technology.
- Develop and maintain customer and employee databases.
- Design and create product labels, point-of-sale signage, and company newsletters.
Relevant Non-Employment Experience
Worship Arts Director/Coordinator
- Work both independently and together with senior pastor and other leaders to plan and coordinate the development, blending, and implementation of music, media, drama, and other art forms to involve congregates in corporate worship.
- Communicate and teach corporate beliefs, values, and goals in creative and relevant ways.
- Organize, train, and lead performing arts programs volunteers, including music and drama teams.
- Develop personal skills in music and other fine arts, while encouraging and assisting involved volunteers to do the same.
- Develop and administer corporate website for member/congregate information and community outreach.
Professional Skills
Essential Software Packages
- MS Windows (All Versions)
- Adobe Golive (versions 6, CS, CS2)
- Adobe Photoshop (versions 5 - 7, CS)
- Adobe Livemotion (version 2)
- Adobe Premiere (versions 5 - 6.5)
- CorelDraw (versions 9 - 11)
- Macromedia Dreamweaver (version MX)
- Microsoft Frontpage (versions 2002, 2003)
- Microsoft Office (all office apps, versions 97 - 2003)
- Citrix ThinClient computing
Advanced Computing
- HTML/DHTML
- Javascript
- ASP/VBScript
- CSS (this site uses CSS extensively. Not a single table - check out the source code!)
- SQL queries
- CGI/Perl
- Database Design
Networking & Technical
- Microcomputer Technical Support
- Internet Technical Support
- QA Testing & Test Design
- Microcomputer Hardware/Software/OS Testing, Diagnosis & Repair
- Microcomputer Hardware & Software Installation
- Microcomputer Assembly
- 10/100bT Network Installation & Support
- Wireless Network Installation and Support
- Remote Networking (Terminal Services, Remote Desktop Protocol)
Formal Education
Moraine Park Technical College, West Bend
Microsoft Frontpage
University of Wisconsin at Milwaukee
“Structured Software Testing Principles,”
Concordia University Wisconsin, Mequon
80 Credit Hours completed in Management and Communications
Univ. of Wisconsin at Waukesha
"Success Skills for Supervisors,"
CompuMaster, Milwaukee
"Getting the Most from Windows on a Network," .6 CEUs earned
University of Wisconsin at Oshkosh
60 Credit Hours completed in Communications
