Jim Christensen, Principal of this firm, is a certified Lean Six Sigma Black Belt (also a Certified Six Sigma Black Belt through the American Society for Quality) with over 35 years of professional business experience and over 25 years of leadership in service enterprises. Jim is also a trained examiner and Team Leader for the Wisconsin Forward Award (state Baldrige competition). This experience has yielded skills and knowledge that provide customers with valuable solutions when they need help. We can provide strategic planning to help enterprises create goals. We have the statistical tools to improve service quality to meet customer expectations. We have a broad knowledge of tools and techniques to review and improve processes, develop resources, and deploy resources to help enterprises meet performance objectives and goals. We have the expertise to develop performance measures and scorecards to drive performance toward enterprise goals. We have spent years helping enterprises work smarter so they can excel in the complexities of today and the future.

For a more complete review of our experience, see Jim Christensen's biography.

You will find clients we have served and other associations through the Connections page.

Organizational Affiliations: Senior Member of American Society for Quality, Member of Madison Area Business Consultants, Examiner for the Wisconsin Forward Award, Member of the Greater Madison Chamber of Commerce, Member of Lean Enterprise Institute