This is a brief description of the Lean Six Sigma process improvement tools used by our firm and the benefits you can expect.

Key Benefits

• Increased service capability
  
• Ensures quality necessary to satisfy increasingly demanding customers
  
• Increased customer satisfaction
  
• Develop a clear understanding of the resource and process drivers of your enterprise, and which are critical to perform well for your sustainability
  
• Learn the barriers that prevent your enterprise from excelling and develop improvement strategies to move your organization into higher gear
  
• Learn the allocation of resources that will produce the most effective outcomes for your enterprise and its customers

Capabilities

• In most cases, 1 or 2 variables are critical to the quality of the services your organization delivers. We utilize statistical tools to determine the critical inputs and assist you as you develop the improvements needed to reduce variation, increase performance, and meet customer requirements.
• Process and Value Stream Management - We have tools to help you understand your processes such as flow charting, value stream mapping, and we utilize Lean tools to develop improvements to keep costs controlled and service levels high. We utilize specific service industry-related tool sets and approaches such as Lean Healthcare, Lean Education, Lean Enterprise, and Lean Office where they have been developed. Here are some descriptions of these tools that might help you understand how they would benefit youThe process is strategic because it involves preparing the best way to respond to the circumstances of the organization's environment, whether or not its circumstances are known in advance; nonprofits often must respond to dynamic and even hostile environments. Being strategic, then, means being clear about the organization's objectives, being aware of the organization's resources, and incorporating both into being consciously responsive to a dynamic environment.
• Resource Mapping and Planning - We have many tools to assist you in analyzing your resources (staffing, consultants, outside services, etc.) so that you can stay within budget and often reduce the resources needed to be more effective.
  
• Project Management - We are certified in project management skills, and can assist you with delivering the results you expect with the right mix of scoping, resource deployment, and time management.
  
• Product Development - We are skilled in research and technology development, and can help you develop products and services for market faster with emerging tools such as Fast Innovation and Design for Lean Six Sigma. Companies are employing Lean Six Sigma tools and techniques to meet new market needs by design so that customers are delighted with their products and services before their competition even understands the market's need. We can work with you to reduce your time to market cycle dramatically, and early entry can mean higher margins for you while your competitors try to catch up. We can help you perform Innovation Blitzes, capitalize on your existing capabilities and help your re-use them to innovate in other products and services.
  
• Training Programs - We have worked with clients to develop training programs for their staff so that they learn the tools and techniques necessary to improve processes and get results. Call us and we can develop solutions to meet your needs.The process is about planning because it involves intentionally setting goals (i.e., choosing a desired future),developing an approach to achieving those goals, and identifying measures to assess whether you are on course.

Here is a comparison of the approaches we utilize to assist you with Process Improvement: