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Customer Service  Customer Service is available Monday through Friday, from 8 am to 5 pm Central Time (excluding holidays).

Telephone

(800) 444-2563 / 972-518-1300

Fax Number

(800) 358-5233 / 972-871-8753

Email

custserv@carringtonlabs.com

Street Address

2001 Walnut Hill Lane, Irving, Texas 75038

Mailing Address

P.O. Box 168128, Irving, Texas 75016-8128

Payments  We accept VISA, MasterCard, American Express, and Discover Card. We also accept checks and money orders by mail.

Fax or Mail Order  You may browse Mom's Aloe Store and add items to your cart, register your name, shipping address and email address using the online form (by completing your order form online before you print it out, we will be able to process your order faster). You can then print out the completed order form using your "PRINT" function. After printing the order form, you can fax to us at our "toll free" fax number (800) 358-5233 or mail to us P.O. Box 168128, Irving, Texas 75016-8128, Attn: Customer Service.

When will my product be shipped?  Orders received prior to 12:00 pm Central Time will be processed and shipped within 24 hours (weekends and holidays excluded).

Shipping charges and method  Our shipping and handling charges for regular ground shipments are determined by your order total. The policy applies to the 48 contiguous United States. Shipments to Alaska and Hawaii are considered International shipments.

Orders are shipped via UPS or United States Postal Service

Up to $25.00

$3.50 charge

$25.01 to $75.00

$5.50 charge

$75.01 to $125.00

$7.50 charge

$125.01 to $200.00

$12.50 charge

$200.01 and over

No charge

Express Delivery  If you request Next Day or 2nd Day delivery of your order, the order must be submitted by 12:00 pm Central Time. Orders received after 12:00 pm Central Time will be shipped the next business day. Air shipment requests will pay the actual shipping cost plus handling fee. Orders may be shipped via UPS, Federal Express, or United States Postal Service.

International Shipping Policy  International orders will not be processed without prior approval of shipping charges from you. You will be notified by email of the shipping charges. If we do not receive your approval of these charges within four days (96 hours) your order will be cancelled. Shipping charges may not include any additional tariffs or fees. All additional charges and custom clearance are the responsibility of the customer.  Update 11/22-  For all INTERNATIONAL SHIPPING please call customer service at
1-800-444-2563 or 1-972-518-1300.

Prices  We reserve the right to change prices without notice.

Backorders  In the event that your items are not available at the time your order is shipped, we will notify you. When the item becomes available, a second shipment will be sent to you (with no additional shipping charge). You are charged only for the items shipped.

Sales Tax  It is our policy to charge applicable sales tax to all items delivered to Arizona addresses. Carrington Laboratories is not responsible for additional tariffs or taxes that apply to items shipped to other states or outside the United States.

Unconditional Guarantee  Each product is made to the highest quality standards. If, for any reason, you are not completely satisfied, you may return the product to us for a credit or full refund. All returns require a Returned Goods Authorization number (RGA#), please call for authorization. We cannot accept returns without a RGA #. All returns must be sent prepaid within 30 days of the date received. No collect shipments will be accepted. To protect yourself against loss or damage in shipping, we recommend that you insure the product(s) for their full value.

 


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