Customer Service Customer Service is available Monday through Friday, from 8 am to 5 pm Central Time (excluding holidays).
Payments We accept VISA, MasterCard, American Express, and Discover Card. We also accept checks and money orders by mail.
Fax or Mail Order You may browse Mom's Aloe Store and add items to your cart, register your name, shipping address and email address using the online form (by completing your order form online before you print it out, we will be able to process your order faster). You can then print out the completed order form using your "PRINT" function. After printing the order form, you can fax to us at our "toll free" fax number (800) 358-5233 or mail to us P.O. Box 168128, Irving, Texas 75016-8128, Attn: Customer Service.
When will my product be shipped? Orders received prior to 12:00 pm Central Time will be processed and shipped within 24 hours (weekends and holidays excluded).
Shipping charges and method Our shipping and handling charges for regular ground shipments are determined by your order total. The policy applies to the 48 contiguous United States. Shipments to Alaska and Hawaii are considered International shipments.
Express Delivery If you request Next Day or 2nd Day delivery of your order, the order must be submitted by 12:00 pm Central Time. Orders received after 12:00 pm Central Time will be shipped the next business day. Air shipment requests will pay the actual shipping cost plus handling fee. Orders may be shipped via UPS, Federal Express, or United States Postal Service.
Shipping Policy International orders will not be processed without
prior approval of shipping charges from you. You will be notified by email
of the shipping charges. If we do not receive your approval of these charges
within four days (96 hours) your order will be cancelled. Shipping charges
may not include any additional tariffs or fees. All additional charges
and custom clearance are the responsibility of the customer. Update
11/22- For all INTERNATIONAL SHIPPING please call customer service
Prices We reserve the right to change prices without notice.
In the event that your items are not available at the time your order
is shipped, we will notify you. When the item becomes available, a second
shipment will be sent to you (with no additional shipping charge). You
are charged only for the items shipped.