Resume

RESUME

WAYNE P. MACNEIL

100 Theodore Fremd Ave., Rye, NY 10580 email: waynemacneil@charter.net

22 Woodland Drive, Boylston, MA 01505 website: www.waynemacneil.com

508.380.2445 (Mobile)

OBJECTIVE

A senior position in Human Capital Management (HR), Strategy or Corporate Effectiveness where I can apply Change Management, Strategic Planning, Organizational Design & Development, General Management and Management Consulting skills to increase the business and organizational effectiveness of a company. Alternately, I would consider accepting a position as CIO in an organization that needs leadership in large IS related Change, in aligning IS with Corporate and business area Strategy, developing enabling IS capabilities and getting more value from IS spending.

I believe there is a great need today in HCM (HR) to establish internal competencies in Change Management, Strategy and OD Consulting to the organization. I feel I am extremely well prepared to fulfill that role.

SUMMARY

An experienced managing director; business development director (where this meant starting a new business or turning around an underperforming business); management consultant in change management, organization design and strategic planning; leader of an executive level business consulting group, IS manager & IS management consultant with significant global and expatriate experience. A “roll up the sleeves” type leader with a proven track record in improving business performance. A student of leadership, group psychology, strategic planning and corporate systems design. Experienced in using formal change management methodology, leading executive business strategy development, facilitating organization design and "work out", managing business areas and complex business critical projects involving large change, business development or turnaround management. Highly skilled in developing organizational capabilities, using process methodologies and managing in large change environments. MBA and numerous education and business certifications including Change Management, TQM (Total Quality Management tools/ methods), Process Facilitation and SAP ERP.

SELECTED HIGHLIGHTS

- Directed turnaround recovery of a consumer electronics company's largest European Division across 16

countries
- Directed U.S. start up of an B2B eCommerce joint venture of two German multinational companies
- Started and led an internal consulting group to the executive level - global U.S. corporation
- Directed start up of a European retail business division
- Facilitated & Counseled a large change restructuring OD effort in Asia for a global UK hotel company
- Facilitated a restructuring effort in Europe for a multinational U.S. consumer products company

- Managed two small entrepreneurial start up companies

- Process Facilitator for numerous strategic planning projects, product planning efforts & exec meetings
- Project manager for numerous IS projects, process reengineering & business effectiveness initiatives

- Change Management leader & Steering Committee member for a company's largest SAP project
- Expatriate management experience in Europe; also worked at length in Japan and Singapore
- Taught an 18 month 'soft skills' Leadership Development Program for IS & Finance Managers
- Ten years IS management experience in systems planning, systems development & client management

- Planned and managed IS systems efforts in the US, Europe and Asia

- Key force in implementing a Total Quality program with use of TQ & Six Sigma Tools

- 5 Years 'Big 5' Consulting experience
- Two President's Awards, one European Business Management Award

EXPERIENCE SUMMARY

Director,MacNeil & Associates, Boylston, MA 2002-2003, 2005-2006

Management Consultants Rye, NY

Management consulting in strategic planning, change management, organization design and development, business development, IS management and other management consulting. Process facilitation. Planning. Project Management. Business Models. Performance Measures. Work Out. Management Counsel.

· Led the Asia Pacific region of one of the world’s largest international hotel corporations through a significant downsizing and restructuring of its business. Worked in Singapore and London, with the Regional President and a 14 person regional executive team, to plan and implement changes resulting in a 25% overall cost reduction. Provided a customized planning methodology, process and meetings facilitation, senior executive counsel, HR/ OD coaching/assistance & Change Management counsel. The restructuring effort was accompanied by the firm’s demerger of its hotel business from its other significant business –brew pubs and bottling in order to create two separate FTSE 100 stock entities. Within two years the company's common stock doubled in value. (Intercontinental Hotels Group)
· Assisted a high tech engineering and manufacturing company with an ERP software system cost benefit analysis. Worked for the President and CFO to analyze the tangible and quantifiable benefits while also providing a value/ risk assessment. (Dover Instruments)

· Counseled a European alcoholic beverages manufacturer and distributor concerning their strategic plan to enter the U.S. market.

President,The MacNeil Group, Inc Auburn, MA 2004-2005

Construction Services

General Management. Planned and managed a start up company in the construction industry. All start up operations and infrastructure, legal, marketing, IS, business administration, HR administration, contracts, project estimation. Developed a business model and system for residential & commercial remodeling services. Business sales performance to plan. Corporation sold 11/05.

Director, Eur Americas Trading Corp., Boylston, MA 2003-2004

Beverage Importer

General Management. Planned and managed a start up company in the beverage services industry. Import and distribution of European wines from suppliers in Germany, France, Italy and Spain. All start up operations. Legal, regulatory, importing and distribution processes. Labeling. Supplier and Distribution Strategy. Supplier Selection. U.S. beverage shows and contacts development. European winery visits. Supplier Contracts.

Director, Deutsche Bank New York, NY 2001
Global Purchasing, PCAM Division

General Management. Managing Director for the start up of US operations of an MRO B2B eMarket

joint venture by Deutsche Bank AG and German software maker SAP AG.(EMARO) Reported to the worldwide CPO (Chief Purchasing Officer) of Deutsche Bank (also Chairman of the joint venture Board of Directors). Responsible to set up the U.S. operation. Worked in NYC across from WTC South Tower. Involved frequent travel to Deutsche Bank in Frankfurt, Germany and Emaro AG on SAP’s campus in Walldorf, Germany. Utilized fluency in German to facilitate work & communications. Supply Chain Management.

· An office MRO B2B eMarket featuring SAP/Commerce One technology, a collaborative supply chain concept within a comprehensive eProcurement business model.
· Managed the business start up including bank, legal and regulatory activities and all normal business planning and set up operations covering business registrations, office/ IT infrastructure, tax/ financial, HR and benefits, payroll, contracts, market research, business strategy and market plan. Also participated in development of funding approval presentations to the internal DB venture capital group (in Frankfurt).
· Developed the Sales Plan including “C” Level sales presentations, target company list and the distinct value proposition for both short term and long term cost and benefits for targeted companies.
· Managed the initial work, with Deutsche Bank, including analysis of IT and Commodity spending while implementing an ePurchasing strategy for MRO goods via an SAP/Commerce One portal.

Director, Business Development Europe, BOSE Corporation, Frankfurt, Germany 1996- 2000
European Senior Management Team

Directed the turnaround recovery of the Bose European Home Entertainment Division across 16

countries in Western Europe as part of a 3-year expatriate Change Management assignment for the worldwide market leader in quality audio products. One of three managers responsible for Bose European wholesale operations. Learned to speak German and became fluent during the assignment. Business performance improved from significant losses in 1994-6 to profitability in 1997 and record profitability in 1998 - 2000. New Business Development. Also directed the start up of the Bose European Retail Direct business division and the opening of the first outlet store near Manchester / Liverpool in January 2000.

· Received a President’s Award and European Management Team Award in 1999 for directing the business recovery of BOSE European business. Director & facilitator for the planning and implementation of a new business operating strategy, a “selective distribution” market plan, across the Home Entertainment business. Implemented a new market model and a new financial model of activity based operations in every EC country including BOSE subsidiaries and distributors.
· Directed the start up of the BOSE European Retail Direct Division. Planned & managed site selection, contract negotiations and start up operations for opening of BOSE first European factory outlet store near Manchester/ Liverpool in January 2000. This was the beginning of a new business division and also an industry breakthrough - a first in Europe for any manufacturer in the audio electronics industry.

· As a side project, wrote a comprehensive Bar Code User Manual, explaining Bose bar code labels, how to correctly read serial numbers & set up product tracking systems. This became essential for policing selective distribution compliance & supporting legal actions in preventing illegal product transhipment.

Manager, Business Consulting, BOSE Corporation, Framingham, MA 1989-1996
Corporate Information Services

Started and led the internal consulting group to the Executive level. Business Effectiveness Consulting. International role. Strategic Planning Facilitation - Vision, Mission, Values, Business Focus & Customer Value Proposition, Market & Operational Plans, Company Product Planning, Scorecards. Business Process Reengineering. Change Management Steering Committee.Change Management / Restructuring Efforts. Projects Management. Total Quality & Continuous Improvement Programs Facilitation. Meetings Facilitation. Business and Systems Analysis. White Paper reports. IS Planning. IS Implementation. International IS Coordination. Due Diligence Research in Acquisitions. Also served as a senior manager in the Corporate I/S management function. Learned to speak conversational level Japanese during 10-month work assignment in Tokyo, 1991-2.

· Received a President’s Award in 1996 for efforts in leading a large multi-year SAP implementation across three of Bose largest U.S. divisions.
· Leader of process reengineering & organization design / change management teams while also serving on the Executive Steering Committee for BOSE implementation of SAP software. Reengineering created a “customer oriented culture” in providing customer satisfaction in every interaction with the company. It also produced “one face to the customer” across multiple retail divisions. BOSE significantly increased customer satisfaction while reducing operating expenses as a % of sales.
· Process facilitator for a team of the President and selected VPs to create the first Bose five-year AggregateNew Products Plan and annual planning process. Conducted teamwork intervention counseling as an explicit part of the effort. The company reached its milestone sales goal within two years.

· Process Facilitator for a top down European restructuring effort in 1995, which reduced expenses by 14% of sales while implementing a new management structure and leadership.
· Conducted an onsite ‘due diligence’ analysis and recommendation report, to the company President, for a direct marketing company acquisition.
· Planned & Initiated an I/S Dept for the BOSE Japanese sales, marketing & distribution subsidiary. Declined an expatriate assignment while working 75% of 1991-2 in Tokyo. Became conversational in Japanese. Function definition, Hardware & Software Systems Plan, Physical Layout, Outsourcing of Systems Development customization work, Hiring of IT personnel. Negotiated all contracts for hardware, software & software support.
· Assumed a key role in driving the company’s Total Quality Program. Created a Total Quality Advisory Resource network to coach facilitators throughout the company in the use of TQ tools. Served as a senior TQ Advisor to improvement teams.Also created & taught a Facilitation Skills course offered as part of the TQ curriculum. The TQ tools were inclusive of GE's Six Sigma tools and the CQM (Center for Quality Management) methodology practiced by member companies with influence from CQM's Shoji Shiba.

· One of two process facilitators for the company's Strategic Vision Project. A forging of the company's long term vision and values. Determined by the top 25 executives and directors of the company in group sessions in a year long process.

Manager, Business Systems Planning, BOSE Corporation, Framingham, MA 1986-1989
Corporate Information Services

Worldwide scope (Europe, Japan and N. America) in providing management consulting to business units. Project Management. Systems Planning. IS and Business issues analysis. Systems Design. Business Process Design. Managing IS Customer Relationships with business units. Represented the International Business Units at the Corporate Capital Committee for IS. Held semi-annual IS planning and budgeting sessions with the BOSE Europe division.

· Led a President sponsored project for the planning and implementation of a worldwide product coding and manufacturing part numbering system. Reduced from 21 coding standards to one system.
· Led a worldwide project implementing an efficient bar code labeling and distribution system in six manufacturing plants and four distribution centers. Reduced shipping errors by 20% to > 99% accuracy while increasing shipping productivity by 50%.

· U.S. Project Manager and IS Coordinator for the purchase & implementation of computers in 8 European subsidiaries.
· Led an effort to create a new project accounting and control system, used by Engineering and IS for tracking and financial reporting of company capital projects. Designed the entire system.

Senior Consultant, Arthur Andersen & Co., Portland, OR & Boston, MA 1981-1986
Management Consulting Division

IS Planning & Management Consulting. Senior consultant in Banking, Manufacturing and Distribution industries. Classic Andersen career progression: computer programmer, systems analyst, business
analyst, business and systems planner, project manager, strategic planner. Experienced inIS Strategic Planning, business systems planning, software selection, project management, all phases of the systems development life cycle, systems audits and profit improvement analyses.

· Managed the recovery of a large “ runaway” systems development project for an East Coast beverage distributor. Moved from Chicago to Boston to recover the project. Personally managed a breakthrough technical solution-involving enhancement of a vendor’s beta software. (United Liquors)
· Created a comprehensivetechnology plan for a large retailer and multinational producer of fashion apparel operating in MA and Singapore. (MAST Industries, THE LIMITED)
· Planned the I/S function for a Fortune 500 divestiture (new company start up) with multinational operations. Scope included a new HQ & business operations center, 4 manufacturing plants, 2 data centers & migration from GTE's main data center. (Challenger Electrical Equipment Corp, divestiture of GTE Sylvania)
· Designed 25% of a $20 million commercial loan servicing system for a large West Coast bank. Led a 15-person team on a 2 yr+ 150 person consulting engagement. Designed purchased packages and all past due processing. Also defined and set up the project's systems testing environment. (Far West Federal S&L)
· Led a 4 person team, and worked closely with Firm senior partners in creating a 3 day Partner Training Course (meant to groom senior managers chosen for transition to Partner) A ten month relocation assignment to Andersen’s Chicago Headquarters.
· Worked with numerous banks including Douglas National, New Hampshire Savings and Bank of Newport to conduct IT planning, operations audits and resolve computer programming issues.

EDUCATION & TRAINING

MBA, Oregon State University, Graduate with Honors (GPA: 3.6)

B.S. Southern Connecticut State University

Certified, Change Management Process & Methodology, PROSCI, Loveland, CO, 4/06.
ODR, Courses in Managing Organizational Change, Atlanta, GA, 1994 and 1995. (Daryl Conner)
SAP ERP Solutions Architect: mySAP ERP Integrated Business Processes, SAP, 5/06.
Certified Teacher, State of Massachusetts, inBusiness and History, 2003.
Certified TQM Advisor, by Bose Corp, 1994. Total Quality & Six Sigma Tools & methodologies.
Certified Facilitator, by Analog Devices, 1994.
M.I.T. Executive Course in Negotiation, 6/94.
Certified Facilitator, Dooley Leadership Development Institute, 1992.
Certified MBTI (Myers-Briggs Type Indicator) Facilitator, Otto Kroeger Assoc, Fairfax, VA. 1992.
Graduate, Dooley Leadership Development Institute, Chicago, Ill, 1990. (Program: 1988-1990)
Graduate, The Looking Glass Experience, Center for Creative Leadership, 6/90.
Arthur Andersen Education Center, St. Charles, Ill. Completed full curriculum of Andersen education in computer programming, systems design and development, systems planning, strategic planning, financial analysis and project management. 1981-1986.

LANGUAGES

English (native); German (conversational); Dutch (conversational) Japanese (formerly conversational)

TECHNICAL

- Knowledge & experience with various methodologies in Strategic Planning, Change Management,

Strategic Planning, Leadership Development, Organization Design & Development & Project Management.

- Knowledge & experience with Total Quality tools, methodology & statistical process control methods.

- Process knowledge of front & back office business systems inclusive of GL, Sales, AR, Credit &

Collection, AP, Payroll, HR, Purchasing, Project Accounting, Budgeting, Forecasting & Sales Reporting.

- Process knowledge of Manufacturing MRP, MPS, Inventory, Supply Chain & Distribution systems.

- SAP ERP Business Integration - Internet Savvy- B2B, B2C - Bar Coding & Product Coding

- Microsoft Office & MS-Project software experience - QuickBooks and Peachtree software

- Experience as a Programmer, Systems Analyst, Business Analyst and Business Systems Architect

ASSOCIATIONS & ADDITIONAL INFORMATION

Member, PROSCI Change Management Community of Practice, from 2006.

Board Member, Association of Internal Management Consultants (AIMC), 1994-6.

Member, Society for Information Management (SIM) and SIM International, 1987-1995.

Member, Institute for Supply Management (formerly National Association of Purchasing Management), 2001-2002.

Member, Dooley Group Leadership Development Institute, 1988-Present.




			RESUME WAYNE P. MACNEIL 100 Theodore Fremd Ave., Rye, NY 10580 email: waynemacneil@charter.net 22 Woodland Drive, Boylston, MA 01505 website: www.waynemacneil.com 508.380.2445 (Mobile) OBJECTIVE A senior position in Human Capital Management (HR), Strategy or Corporate Effectiveness where I can apply Change Management, Strategic Planning, Organizational Design & Development, General Management and Management Consulting skills to increase the business and organizational effectiveness of a company. Alternately, I would consider accepting a position as CIO in an organization that needs leadership in large IS related Change, in aligning IS with Corporate and business area Strategy, developing enabling IS capabilities and getting more value from IS spending. I believe there is a great need today in HCM (HR) to establish internal competencies in Change Management, Strategy and OD Consulting to the organization. I feel I am extremely well prepared to fulfill that role. SUMMARY An experienced managing director; business development director (where this meant starting a new business or turning around an underperforming business); management consultant in change management, organization design and strategic planning; leader of an executive level business consulting group, IS manager & IS management consultant with significant global and expatriate experience. A “roll up the sleeves” type leader with a proven track record in improving business performance. A student of leadership, group psychology, strategic planning and corporate systems design. Experienced in using formal change management methodology, leading executive business strategy development, facilitating organization design and "work out", managing business areas and complex business critical projects involving large change, business development or turnaround management. Highly skilled in developing organizational capabilities, using process methodologies and managing in large change environments. MBA and numerous education and business certifications including Change Management, TQM (Total Quality Management tools/ methods), Process Facilitation and SAP ERP. SELECTED HIGHLIGHTS - Directed turnaround recovery of a consumer electronics company's largest European Division across 16 countries - Directed U.S. start up of an B2B eCommerce joint venture of two German multinational companies - Started and led an internal consulting group to the executive level - global U.S. corporation - Directed start up of a European retail business division - Facilitated & Counseled a large change restructuring OD effort in Asia for a global UK hotel company - Facilitated a restructuring effort in Europe for a multinational U.S. consumer products company - Managed two small entrepreneurial start up companies - Process Facilitator for numerous strategic planning projects, product planning efforts & exec meetings - Project manager for numerous IS projects, process reengineering & business effectiveness initiatives - Change Management leader & Steering Committee member for a company's largest SAP project - Expatriate management experience in Europe; also worked at length in Japan and Singapore - Taught an 18 month 'soft skills' Leadership Development Program for IS & Finance Managers - Ten years IS management experience in systems planning, systems development & client management - Planned and managed IS systems efforts in the US, Europe and Asia - Key force in implementing a Total Quality program with use of TQ & Six Sigma Tools - 5 Years 'Big 5' Consulting experience - Two President's Awards, one European Business Management Award


				EXPERIENCE SUMMARY Director,MacNeil & Associates, Boylston, MA 2002-2003, 2005-2006 Management Consultants Rye, NY Management consulting in strategic planning, change management, organization design and development, business development, IS management and other management consulting. Process facilitation. Planning. Project Management. Business Models. Performance Measures. Work Out. Management Counsel. · Led the Asia Pacific region of one of the world’s largest international hotel corporations through a significant downsizing and restructuring of its business. Worked in Singapore and London, with the Regional President and a 14 person regional executive team, to plan and implement changes resulting in a 25% overall cost reduction. Provided a customized planning methodology, process and meetings facilitation, senior executive counsel, HR/ OD coaching/assistance & Change Management counsel. The restructuring effort was accompanied by the firm’s demerger of its hotel business from its other significant business –brew pubs and bottling in order to create two separate FTSE 100 stock entities. Within two years the company's common stock doubled in value. (Intercontinental Hotels Group) · Assisted a high tech engineering and manufacturing company with an ERP software system cost benefit analysis. Worked for the President and CFO to analyze the tangible and quantifiable benefits while also providing a value/ risk assessment. (Dover Instruments) · Counseled a European alcoholic beverages manufacturer and distributor concerning their strategic plan to enter the U.S. market. President,The MacNeil Group, Inc Auburn, MA 2004-2005 Construction Services General Management. Planned and managed a start up company in the construction industry. All start up operations and infrastructure, legal, marketing, IS, business administration, HR administration, contracts, project estimation. Developed a business model and system for residential & commercial remodeling services. Business sales performance to plan. Corporation sold 11/05. Director, Eur Americas Trading Corp., Boylston, MA 2003-2004 Beverage Importer General Management. Planned and managed a start up company in the beverage services industry. Import and distribution of European wines from suppliers in Germany, France, Italy and Spain. All start up operations. Legal, regulatory, importing and distribution processes. Labeling. Supplier and Distribution Strategy. Supplier Selection. U.S. beverage shows and contacts development. European winery visits. Supplier Contracts. Director, Deutsche Bank New York, NY 2001 Global Purchasing, PCAM Division General Management. Managing Director for the start up of US operations of an MRO B2B eMarket joint venture by Deutsche Bank AG and German software maker SAP AG.(EMARO) Reported to the worldwide CPO (Chief Purchasing Officer) of Deutsche Bank (also Chairman of the joint venture Board of Directors). Responsible to set up the U.S. operation. Worked in NYC across from WTC South Tower. Involved frequent travel to Deutsche Bank in Frankfurt, Germany and Emaro AG on SAP’s campus in Walldorf, Germany. Utilized fluency in German to facilitate work & communications. Supply Chain Management. · An office MRO B2B eMarket featuring SAP/Commerce One technology, a collaborative supply chain concept within a comprehensive eProcurement business model. · Managed the business start up including bank, legal and regulatory activities and all normal business planning and set up operations covering business registrations, office/ IT infrastructure, tax/ financial, HR and benefits, payroll, contracts, market research, business strategy and market plan. Also participated in development of funding approval presentations to the internal DB venture capital group (in Frankfurt). · Developed the Sales Plan including “C” Level sales presentations, target company list and the distinct value proposition for both short term and long term cost and benefits for targeted companies. · Managed the initial work, with Deutsche Bank, including analysis of IT and Commodity spending while implementing an ePurchasing strategy for MRO goods via an SAP/Commerce One portal. Director, Business Development Europe, BOSE Corporation, Frankfurt, Germany 1996- 2000 European Senior Management Team Directed the turnaround recovery of the Bose European Home Entertainment Division across 16 countries in Western Europe as part of a 3-year expatriate Change Management assignment for the worldwide market leader in quality audio products. One of three managers responsible for Bose European wholesale operations. Learned to speak German and became fluent during the assignment. Business performance improved from significant losses in 1994-6 to profitability in 1997 and record profitability in 1998 - 2000. New Business Development. Also directed the start up of the Bose European Retail Direct business division and the opening of the first outlet store near Manchester / Liverpool in January 2000. · Received a President’s Award and European Management Team Award in 1999 for directing the business recovery of BOSE European business. Director & facilitator for the planning and implementation of a new business operating strategy, a “selective distribution” market plan, across the Home Entertainment business. Implemented a new market model and a new financial model of activity based operations in every EC country including BOSE subsidiaries and distributors. · Directed the start up of the BOSE European Retail Direct Division. Planned & managed site selection, contract negotiations and start up operations for opening of BOSE first European factory outlet store near Manchester/ Liverpool in January 2000. This was the beginning of a new business division and also an industry breakthrough - a first in Europe for any manufacturer in the audio electronics industry. · As a side project, wrote a comprehensive Bar Code User Manual, explaining Bose bar code labels, how to correctly read serial numbers & set up product tracking systems. This became essential for policing selective distribution compliance & supporting legal actions in preventing illegal product transhipment.

			Manager, Business Consulting, BOSE Corporation, Framingham, MA 1989-1996 Corporate Information Services Started and led the internal consulting group to the Executive level. Business Effectiveness Consulting. International role. Strategic Planning Facilitation - Vision, Mission, Values, Business Focus & Customer Value Proposition, Market & Operational Plans, Company Product Planning, Scorecards. Business Process Reengineering. Change Management Steering Committee.Change Management / Restructuring Efforts. Projects Management. Total Quality & Continuous Improvement Programs Facilitation. Meetings Facilitation. Business and Systems Analysis. White Paper reports. IS Planning. IS Implementation. International IS Coordination. Due Diligence Research in Acquisitions. Also served as a senior manager in the Corporate I/S management function. Learned to speak conversational level Japanese during 10-month work assignment in Tokyo, 1991-2. · Received a President’s Award in 1996 for efforts in leading a large multi-year SAP implementation across three of Bose largest U.S. divisions. · Leader of process reengineering & organization design / change management teams while also serving on the Executive Steering Committee for BOSE implementation of SAP software. Reengineering created a “customer oriented culture” in providing customer satisfaction in every interaction with the company. It also produced “one face to the customer” across multiple retail divisions. BOSE significantly increased customer satisfaction while reducing operating expenses as a % of sales. · Process facilitator for a team of the President and selected VPs to create the first Bose five-year AggregateNew Products Plan and annual planning process. Conducted teamwork intervention counseling as an explicit part of the effort. The company reached its milestone sales goal within two years. · Process Facilitator for a top down European restructuring effort in 1995, which reduced expenses by 14% of sales while implementing a new management structure and leadership. · Conducted an onsite ‘due diligence’ analysis and recommendation report, to the company President, for a direct marketing company acquisition. · Planned & Initiated an I/S Dept for the BOSE Japanese sales, marketing & distribution subsidiary. Declined an expatriate assignment while working 75% of 1991-2 in Tokyo. Became conversational in Japanese. Function definition, Hardware & Software Systems Plan, Physical Layout, Outsourcing of Systems Development customization work, Hiring of IT personnel. Negotiated all contracts for hardware, software & software support. · Assumed a key role in driving the company’s Total Quality Program. Created a Total Quality Advisory Resource network to coach facilitators throughout the company in the use of TQ tools. Served as a senior TQ Advisor to improvement teams.Also created & taught a Facilitation Skills course offered as part of the TQ curriculum. The TQ tools were inclusive of GE's Six Sigma tools and the CQM (Center for Quality Management) methodology practiced by member companies with influence from CQM's Shoji Shiba. · One of two process facilitators for the company's Strategic Vision Project. A forging of the company's long term vision and values. Determined by the top 25 executives and directors of the company in group sessions in a year long process. Manager, Business Systems Planning, BOSE Corporation, Framingham, MA 1986-1989 Corporate Information Services Worldwide scope (Europe, Japan and N. America) in providing management consulting to business units. Project Management. Systems Planning. IS and Business issues analysis. Systems Design. Business Process Design. Managing IS Customer Relationships with business units. Represented the International Business Units at the Corporate Capital Committee for IS. Held semi-annual IS planning and budgeting sessions with the BOSE Europe division. · Led a President sponsored project for the planning and implementation of a worldwide product coding and manufacturing part numbering system. Reduced from 21 coding standards to one system. · Led a worldwide project implementing an efficient bar code labeling and distribution system in six manufacturing plants and four distribution centers. Reduced shipping errors by 20% to > 99% accuracy while increasing shipping productivity by 50%. · U.S. Project Manager and IS Coordinator for the purchase & implementation of computers in 8 European subsidiaries. · Led an effort to create a new project accounting and control system, used by Engineering and IS for tracking and financial reporting of company capital projects. Designed the entire system. Senior Consultant, Arthur Andersen & Co., Portland, OR & Boston, MA 1981-1986 Management Consulting Division IS Planning & Management Consulting. Senior consultant in Banking, Manufacturing and Distribution industries. Classic Andersen career progression: computer programmer, systems analyst, business analyst, business and systems planner, project manager, strategic planner. Experienced inIS Strategic Planning, business systems planning, software selection, project management, all phases of the systems development life cycle, systems audits and profit improvement analyses. · Managed the recovery of a large “ runaway” systems development project for an East Coast beverage distributor. Moved from Chicago to Boston to recover the project. Personally managed a breakthrough technical solution-involving enhancement of a vendor’s beta software. (United Liquors) · Created a comprehensivetechnology plan for a large retailer and multinational producer of fashion apparel operating in MA and Singapore. (MAST Industries, THE LIMITED) · Planned the I/S function for a Fortune 500 divestiture (new company start up) with multinational operations. Scope included a new HQ & business operations center, 4 manufacturing plants, 2 data centers & migration from GTE's main data center. (Challenger Electrical Equipment Corp, divestiture of GTE Sylvania) · Designed 25% of a $20 million commercial loan servicing system for a large West Coast bank. Led a 15-person team on a 2 yr+ 150 person consulting engagement. Designed purchased packages and all past due processing. Also defined and set up the project's systems testing environment. (Far West Federal S&L) · Led a 4 person team, and worked closely with Firm senior partners in creating a 3 day Partner Training Course (meant to groom senior managers chosen for transition to Partner) A ten month relocation assignment to Andersen’s Chicago Headquarters. · Worked with numerous banks including Douglas National, New Hampshire Savings and Bank of Newport to conduct IT planning, operations audits and resolve computer programming issues. EDUCATION & TRAINING MBA, Oregon State University, Graduate with Honors (GPA: 3.6) B.S. Southern Connecticut State University Certified, Change Management Process & Methodology, PROSCI, Loveland, CO, 4/06. ODR, Courses in Managing Organizational Change, Atlanta, GA, 1994 and 1995. (Daryl Conner) SAP ERP Solutions Architect: mySAP ERP Integrated Business Processes, SAP, 5/06. Certified Teacher, State of Massachusetts, inBusiness and History, 2003. Certified TQM Advisor, by Bose Corp, 1994. Total Quality & Six Sigma Tools & methodologies. Certified Facilitator, by Analog Devices, 1994. M.I.T. Executive Course in Negotiation, 6/94. Certified Facilitator, Dooley Leadership Development Institute, 1992. Certified MBTI (Myers-Briggs Type Indicator) Facilitator, Otto Kroeger Assoc, Fairfax, VA. 1992. Graduate, Dooley Leadership Development Institute, Chicago, Ill, 1990. (Program: 1988-1990) Graduate, The Looking Glass Experience, Center for Creative Leadership, 6/90. Arthur Andersen Education Center, St. Charles, Ill. Completed full curriculum of Andersen education in computer programming, systems design and development, systems planning, strategic planning, financial analysis and project management. 1981-1986. LANGUAGES English (native); German (conversational); Dutch (conversational) Japanese (formerly conversational) TECHNICAL - Knowledge & experience with various methodologies in Strategic Planning, Change Management, Strategic Planning, Leadership Development, Organization Design & Development & Project Management. - Knowledge & experience with Total Quality tools, methodology & statistical process control methods. - Process knowledge of front & back office business systems inclusive of GL, Sales, AR, Credit & Collection, AP, Payroll, HR, Purchasing, Project Accounting, Budgeting, Forecasting & Sales Reporting. - Process knowledge of Manufacturing MRP, MPS, Inventory, Supply Chain & Distribution systems. - SAP ERP Business Integration - Internet Savvy- B2B, B2C - Bar Coding & Product Coding - Microsoft Office & MS-Project software experience - QuickBooks and Peachtree software - Experience as a Programmer, Systems Analyst, Business Analyst and Business Systems Architect ASSOCIATIONS & ADDITIONAL INFORMATION Member, PROSCI Change Management Community of Practice, from 2006. Board Member, Association of Internal Management Consultants (AIMC), 1994-6. Member, Society for Information Management (SIM) and SIM International, 1987-1995. Member, Institute for Supply Management (formerly National Association of Purchasing Management), 2001-2002. Member, Dooley Group Leadership Development Institute, 1988-Present.